1. How do I book a babysitter?
Download the GardMoi application from the Apple store if you have an iPhone, or from the Play store if you have an Android. Create your profile, book your babysitter by browsing her profile and other parents' comments, wait for the babysitter's confirmation and pay securely online.
2. How do I know my chosen babysitter is experienced?
We have selected the best babysitters for our mobile application GardMoi. The babysitters in the application have been carefully screened by our team. In addition, you will have access to notes and comments from other parents who have already booked the same babysitter.
3. How do I change the confirmed time?
It's very easy. Quickly go back into the application and change the time, but you will have to wait again for confirmation from the babysitter, as she may already have another reservation and the updated schedule may not suit her. In this case, you will have to book and confirm with another babysitter.
4. What do I do if my babysitter is late?
You will receive notification when the guard is en route. If she is late, please contact her via the application to find out why or otherwise contact the GardMoi team.
5. How much does it cost to keep my child with GardMoi?
Our babysitters have different statuses depending on the experience, skills and additional services they can offer. The minimum hourly rate starts at $13.00 and the rate for a full shift starts at $50.00 per day (8 hours).
Example: you want to have your child babysit for 3 hours: if the price is $13/hour then: $13 x 3 hours = $39. You will pay a total of $39
6. What is the payment method accepted with the GardMoi application?
The only means of payment accepted is online payment via the GardMoi application. We have implemented in the mobile application a secure payment system, which brings transparency in transactions and avoids misunderstandings. A receipt will be sent when the payment is made.
7. What to do if the babysitter doesn't show up?
When the babysitter is on her way, you will receive a notification by text message or via the GardMoi application. But if she doesn't show up at your home as confirmed, which shouldn't happen, contact the babysitter and contact us immediately at the following number so that we can resolve the situation.
8. Will I get refund if my babysitter does not show up?
The payment is debited from your account upon confirmation with the babysitter and will be refunded if the babysitter does not show up as confirmed.
9. How do I cancel if I change my mind?
We have a cancellation policy regarding fees and cancellation deadlines. Please see our policy for more details.
10. What to do if the babysitter cancels the reservation?
It is hoped that this situation will not occur but if it does and the babysitter cancels within a reasonable time due to an emergency or illness, you can book another babysitter available through the GardMoi application. And if you can't find an available sitter, please contact the GardMoi team.
11. You are not satisfied, what can you do?
Contact the GardMoi team or leave us an email and we will get back to you as soon as possible.